Hi, I’m William Miller, but most people just call me Will.

I’m a driven professional with a lifelong passion for machines, technology, and hands-on problem-solving. Raised in Wellsboro, Pennsylvania, I discovered an early interest in how things work, which led me to pursue a career rooted in technical precision and continuous learning. Over the years, including my time as a Production Technician at Nutek Disposables (First Quality), I’ve built strong experience in machine operation, safety procedures, and teamwork.

To me, pride means taking ownership of every task and delivering work that I can stand behind confidently. It’s about going the extra mile to ensure that what I do reflects well not only on myself but also on my team and the company. Quality is about attention to detail and striving for excellence, making sure that every process and product meets high standards, because even small improvements add up to big results. And dedication means showing up consistently with focus and determination, pushing through challenges, and committing to continual growth both personally and professionally.

These values guide how I approach every role and help me contribute meaningfully to the success of the teams I work with.

I believe others would describe me as a dedicated and detail-oriented professional with a strong work ethic. Throughout my career, I've demonstrated a commitment to excellence and adaptability in various roles, particularly in technology and manufacturing settings. Colleagues have recognized my proficiency in computer programming, technical support, and data collection. My experience as a Team Leader at Patterson Lumber Co, Inc. showcases my leadership skills, and I'm known for my proactive approach to addressing challenges.

Additionally, I'm passionate about technology and am always eager to learn. My involvement in safety committees, such as the Patterson Lumber Co, Inc. Safety Committee, reflects my commitment to creating a safe and collaborative work environment.

In the eyes of others, I hope to be seen as a versatile and reliable professional who brings technical knowledge and a proactive attitude to any team or organization. Seeking feedback from colleagues and mentors has always been important to me to understand how they perceive my strengths and areas for growth.

 I am actively pursuing a professional opportunity that promises a harmonious fusion of comfort and intellectual stimulation, providing me with an ideal canvas to express my creativity and derive satisfaction from meaningful contributions. My professional quest is underlined by a deep-seated desire to secure a position not only in sync with my skills but one that also echoes my passion for pioneering and impactful work.

In tandem with my professional pursuits, I am unwaveringly committed to attaining a level of financial stability that not only supports responsible retirement planning but also affords me the freedom to indulge in personal hobbies and daily expenses without concern. Achieving this delicate equilibrium between career satisfaction and financial well-being is paramount to fostering both my professional fulfillment and personal growth.

I am keenly aware that a well-rounded life encompasses not only the pursuit of professional excellence but also the ability to enjoy life's pleasures without the encumbrance of financial worries. Therefore, my endeavor is to seamlessly integrate my passion for impactful work with a financial foundation that not only secures my future but enables a lifestyle that encompasses the pursuits I hold dear.

In essence, I am in search of a professional landscape that not only nurtures my skills and ambitions but also provides the financial latitude for a life rich in experiences and personal fulfillment. This holistic approach to my career reflects my commitment to achieving a balanced and gratifying professional journey.

Strengths:

• ✅ Technical Proficiency – Extensive experience in computer programming, technical support, and IT roles demonstrates a strong grasp of troubleshooting, networking, and system management.

• ✅ Adaptability – Successfully transitioning between roles, from Technology Technician to Production Technician, proves versatility and the ability to excel in diverse work environments.

• ✅ Leadership Skills Experience as a Team Lead at Patterson Lumber Co., Inc., where you oversaw operations and ensured policy adherence, showcases strong leadership abilities.

• ✅ Commitment to Safety – Active participation in the Patterson Lumber Co. Safety Committee reflects a dedication to workplace safety and best practices.

• ✅ Customer Service Excellence – Roles as a Housekeeper and IT Service Contractor demonstrate the ability to engage with customers, solve problems, and deliver high-quality service. 

Weaknesses:

• 📜 Formal Education in Progress – Actively working toward completing an Associate Degree in Networking Technology to strengthen credentials in the future. 

• 🤝 Networking & Business Growth – Engaging in professional communities and expanding connections for career and business development.

Contributions to Northwoods Gift Shop's Business Turnaround:

I joined Northwoods Gift Shop in 2017 during a critical transition period, as the store shifted from a year-round operation to a seasonal model, resulting in decreased customer traffic. Working closely with the store owner, I helped identify and implement several strategic improvements, with a primary focus on revitalizing the store’s online presence.

Website Modernization:

One of our main initiatives was to completely overhaul the store’s website. Our goal was to create a modern, user-friendly experience that would appeal to both new and returning customers. After evaluating content management systems such as WordPress, Drupal, and Joomla, we selected Joomla for its security features and flexibility, which aligned well with the shop’s evolving needs.

Design and Aesthetic Considerations:

We designed the website to reflect the warm, welcoming atmosphere of our family-run store. Drawing on previous marketing materials and customer feedback, we ensured that the site captured the character and values of our business.

Interactive Chatbot System and Backend Automation:

To improve customer service and reduce response time, I developed and integrated a rule-based chatbot system connected to our Facebook page. This system used custom-built logic and backend APIs to handle common customer inquiries.

The chatbot could automatically determine whether the store was open or closed based on the time of day and our operating hours. It also provided quick access to important information such as directions to the store, general store details, and how to contact us. Additionally, we created a form-based system that allowed vendors to submit their information, which was reviewed and responded to by our team within 48 hours.

Expanded Content and Customer Resources:

We also added detailed sections to the site to highlight additional services and attractions, such as the mini-golf course and gem mining activities. This comprehensive approach helped customers better understand the full range of experiences we offered.

Outcome:

Through these efforts, we successfully transformed Northwoods Gift Shop’s digital presence into a more engaging and informative platform. This played a key role in attracting new visitors and reconnecting with our seasonal customer base, ultimately contributing to a positive turnaround for the business.

P.S. Feel free to learn more about this project by clicking here!🤓